Refund Policy

Last Updated: November 25, 2025

1. Overview

At AM Shoppers Mart, we want you to be completely satisfied with your cosmetic product purchases. This Refund Policy outlines the terms and conditions for refunds on products purchased through our website.

2. Eligibility for Refunds

2.1 Valid Reasons for Refund

You are eligible for a refund if:

• The product you received is damaged or defective
• You received the wrong product
• The product does not match its description on our website
• The product is unopened and unused, and you request a return within 7 days of delivery

2.2 Time Limit

Refund requests must be initiated within 7 days of receiving the product. For damaged or defective items, please contact us immediately upon receipt.

3. Refund Process

3.1 How to Request a Refund

1. Contact our customer service team via email or phone with your order number
2. Provide details about the issue and reason for refund
3. Include photos if the product is damaged or defective
4. Our team will review your request and provide return authorization if approved

3.2 Return of Products

Once your refund request is approved:

• You will receive return instructions and a return authorization number
• Package the product securely in its original packaging
• Include the original invoice and return authorization number
• Ship the product back to our return address

4. Refund Processing

4.1 Inspection Period

Upon receiving your returned product, we will inspect it within 2-3 business days to verify its condition and eligibility for refund.

4.2 Refund Timeline

Once approved, refunds will be processed within 7-10 business days. The refund will be credited to your original payment method:

• Credit/Debit Cards: 5-7 business days
• Bank Transfer: 7-10 business days
• Digital Wallets: 3-5 business days

4.3 Refund Amount

The refund amount will include:

• Full product price
• Original shipping charges (if the return is due to our error)

The refund will exclude:

• Return shipping charges (unless the return is due to our error)
• Any discounts or promotional offers applied to the original order

5. Non-Refundable Items

The following items are not eligible for refunds:

• Opened or used cosmetic products (for hygiene and safety reasons)
• Products that have been damaged due to misuse or negligence
• Personalized or customized items
• Items purchased during final sale or clearance events (unless defective)
• Digital products or downloadable content

6. Partial Refunds

In certain circumstances, we may offer partial refunds:

• If only part of your order is returned
• If the product has minor damage but is still usable
• If you received a partial order

7. Cancellation Before Shipment

If you cancel your order before it is shipped, you will receive a full refund within 3-5 business days. Once an order is shipped, standard return and refund policies apply.

8. Disputes and Chargebacks

We encourage customers to contact us directly to resolve any issues before initiating a chargeback with their bank or credit card company. We are committed to resolving all disputes fairly and promptly.

9. Contact Information

For refund inquiries or assistance, please contact us:

Email: admin@gmail.com
Phone: +91 94775 40485
Business Hours: Monday - Saturday, 9:00 AM - 8:00 PM
Address: Kolkata, Kolkata, West Bengal, India

10. Policy Updates

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. Continued use of our services after changes constitutes acceptance of the updated policy.